Valve officially unveiled its portable PC gaming machine only a day ago, but that was apparently enough to get the word out — when the Steam Deck was ordered today at 1 p.m. ET, gamers’ demand was in a loop as the store produced error after error. Seemingly each step produced another pitfall: two-factor authentication if you weren’t logged in, some logged-in accounts had to re-login, credit card checks, even a shaky response from a system that has long-standing Steam accounts as orphans”too new‘ to take part.
Other parts of Steam also got flaky while crushing pre-order interest. The entire Steam store, Steam’s community pages, and the age gate that lets you view mature-rated titles didn’t always work this morning.
Two roadside editors managed to get through the reservation process and put $5 in their Steam wallet to reserve a Steam Deck, eventually, with a little luck and a lot of refreshment. One is still in the process.
The reservation system has chosen to lock out people with new or unused accounts for the first 48 hours, so it’s hard to know if the problems were caused by demand from real people who don’t let go of handhelds, or if bot operators have found a way around the block. a roadside editor confirmed that his credit card company was not blocking the transaction even after receiving Steam error messages suggesting this was the problem.
On the customer side, it seemed just as difficult, if not more, than getting recent high-demand items like a PlayStation 5, Xbox Series X, or Switch OLED. The mess never got to the level of trouble we tried to get a new graphics card, but if anyone finds out how to mine cryptocurrency on the Zen 2 chip inside, then that may change.