Leaders Discuss Opening the World at Transformative CEO Summit

On June 21, 2021, top CEOs gathered to brainstorm ideas on how to build a stronger world as we begin to emerge from the pandemic, in a Transformative CEO Summit titled “Opening up the World”. Topics discussed included: Connected Workforce, Digital Transformation, Reinventing Healthcare and Financial Services.

Here are insights from the opening keynotes:

Judy Marks, President and CEO, Otis Worldwide Corporation — The future of cities: Whatever the world looks like after the pandemic, cities will become more vibrant and prosperous than ever. The UN predicts that between now and 2050, the proportion of people living in urban areas will grow from about 50% to 70%. The pandemic has given us the opportunity to reshape cities for an even better future. By harnessing the power of smart connected technologies, we have the opportunity to create cities that are safer, greener, faster, fairer and more people-friendly than ever before. Imagine a future with a universal mobility app that integrates with your calendar, calls your elevator, keeps track of train and subway schedules, calls the car service or maybe even an air taxi and turns on the lights in your home and office just before you arrive. I believe that mobility itself can become an on-demand service.”

Tony Capuano, CEO, Marriott InternationalThe Marriott Story and How the Travel Industry Will Change: “Our summer of transformation is clearly starting with the ongoing recovery from the impact of COVID-19. Last year was the toughest in our 94-year history and that says a lot. I believe the continued broad distribution of vaccines, and more and more companies returning to the office, will drive demand in our largest regions. Travel is undeniably resilient and as grateful as I am for the technology that has helped us overcome this pandemic, I am ready to be back in person, at our headquarters, on the road to visit our hotels and our employees around the world and I guess you feel the same.”

Nadja West, Lieutenant General (Retd), 44th Surgeon General United States Army — How America Can Become a Harmonious Society: “I believe that the first step to becoming a harmonious society is realizing that we are actually part of a whole of something, and the need to realize that this was addressed almost 2000 years ago by Saint Paul when he wrote a letter to the Corinthians advising bickering factions at the time that they were all part of one body and I think his words on the subject of how to be more harmonious resonate today when he reminds us, and I quote: ‘The eye can’t say to the hand I don’t need you, and the head can’t tell the feet I don’t need you. On the contrary, those parts of the body that seemed to be the weakest are indispensable. God arranged the body so that there would be no division in the body, but that its parts would have equal care for one another. When one part suffers, every part suffers. If one part is honored, every part rejoices with it.”

Deepak Chopra MD, FACP — How CEOs create harmony and stay present: “Looking to the future now, I think five areas need to be reinvented immediately, and all CEOs, please listen. The first is energy, the second is information technology, the third is food, the fourth is transportation and the fifth is the creation of new materials… We can collectively envision the future with the new emerging technologies, but also reformulate what it means to being human and what it means to be a CEO. I encourage all of you to look very deeply and listen for an emotional connection with all your friends and family and your business colleagues to raise your awareness.”

These are the ideas of the CEO working group:

Stephen Moss, GM, Connected Workforce, Insight Enterprises – Associated staff: “The experiences shared by CEOs at the Transformative CEO Summit confirmed that productivity and customer engagement can thrive anywhere — digitally as easily as in person — as long as employees have the tools and leadership support they need to be successful. The connected workforce of tomorrow will not be determined entirely by where people work, but by organizations’ ability to provide greater flexibility for how the work is done based on what outcomes are to be achieved. Digital agility is the new normal of tomorrow, and today is the greatest opportunity to capitalize on it as businesses everywhere emerge from the pandemic transformed, more connected than ever.”

Tom Bianculli, CTO of Zebra Technologies – Digital Transformation: “We shared ideas among CEOs on how best to integrate leadership philosophies with the digital future to transform organizations. Digital transformation is an enabler, and leadership unlocks that transformation. It takes a considered effort and empathy to manage the change in an organization that is required to operate in a real-time data-driven manner. The focus of leaders is not on replacing talent with technology, but on connecting technology with talent to empower your employees and run your business faster and more flexibly. Talent is evenly distributed, but opportunities are not. By leading the digital revolution from above, leaders can positively influence that distribution while creating a more effective and engaged workforce.”

Chris Scarpati, Partner and Advisor US Capital Markets Practice Leader, PwC —- Reinventing financial services: including leaders from BOA, Prudential, The Associated Press, and Kabbage. Scarpati shared key insights that emerged about how the pandemic has changed some key elements of work, including: “In the old world, the CEO was in his or her office and protected by an executive assistant or administrator, and in the new world what we’re living in now, all the CEOs in my group that we’re talking about, hosting Zoom meetings with 20 or 30 of their direct reports and people they didn’t know very well, so it’s really democratized access to senior leaders. ” The group also discussed ESG, and Scarpati summed up the group’s similar beliefs: “There was a lot of agreement that to address ESG’s broad and far-reaching mandate, the only way to do it is through capitalism. “

Kate Gutmann, Head of UPS Global Healthcare, UPS – Reinventing healthcare: “By working together, healthcare leaders have transformed the patient experience in revolutionary ways. Healthcare has expanded reach as healthcare organizations provide care through more channels, including telecare and home care. On the logistics side, UPS Healthcare is transforming medical supply chains to increase precision, productivity and scalability and packaged in smart technology. As we reopen the world in the wake of a devastating pandemic, we must anticipate and prepare for the challenges we face.”

Listen to the keynotes of the Summit go to:


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