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An estimated $700 billion annually in digital transformation spending is not delivering the desired results. The solution: a holistic approach that combines a practical understanding of applying organizational change management, some experience operationalizing digital transformation programs and, most importantly, the right Digital Adoption Platform (DAP). Separating a great plan from a great execution is the DAP — it’s the part of the process most organizations execute well, according to one walk with me-report commissioned by Future research on the current state of digital technology adoption.
Digital transformation is a complex, daunting undertaking for even the most forward-thinking companies. Before technology comes into the picture, defining and executing operational change is difficult. Transformation requires vision, roadmaps, complex change management, process development, best practices, training, trial and error, and an enormous amount of time and energy.
The average enterprise organization has more than 200 applications in its technology stack. Complicating matters is the two-year application turnover rate applied to approximately 60% of the stack. While 42% of organizations view the lack of technical knowledge and skills as their biggest barrier to successful digital transformation, a staggering 54% of companies have indicated that employees are resistant to digital adoption. The sheer scale of adoption can become an insurmountable operational challenge.
From overwhelmed employees to poorly executed digital adoption programs, the report finds that by adopting the right piece of technology — DAP — organizations can make data-driven decisions that drive desired user behaviors to maximize the impact of their digital transformation at scale. to maximize, with minimal frictionand accelerate the return on their software investment.
Read the full report by WalkMe and Futureum.
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